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Terms & Conditions

Cottage Accommodation, Dandenong Ranges

A Cottage with a View at

Tudor Ridge

A Cottage with a View at

Tudor Ridge

Click on any Picture to enlarge

Terms and Conditions


Please read the following carefully.  Payment of the rental deposit constitutes the guests acceptance of these Terms and Conditions.  It is your/guests responsibility to read all terms and conditions of the booking.


Note these exceptions/limitations

For bookings of 2 people, the second bedroom is locked off and left vacant, so you still have exclusive use of the Cottage.

We offer a private and separate "Cottage Accommodation" overlooking our farmland and beyond. (We are not a traditional one room + ensuite only "B&B", so you can self cater if required.) 

Tea/Coffee/Linen/Towels provided.

Sofa bed or portacot Linen are not provided.

Cottage has central heating, (enough wood for the fireplace is provided for the experience only)


Accommodation

  

  1. All bookings must be confirmed with credit card details and a minimum of 50% deposit is required to secure the booking.  Payments can be made by Mastercard or Visa.  Cash and direct deposit facilities are available once credit card details are provided.  Guests are required to provide their valid credit card details, which will be held by management as security on the cottage.  These details are not kept on file after your departure.  All Tariffs/Prices advertised are subject to variation without notice.

  

  1. The balance owing on your reservation will be processed on the credit card provided at the time of reservation.  This transaction will be made up to 5 days prior to check-in date.  Should you wish to pay the balance using another credit card, direct debit or with cash, please advise us prior to check-in.

  

  1. Standard check-in time is from 2.00 pm.  Other times by mutual arrangement and subject to availability.  Check-out is by 11.00 am on day of departure to allow us time to prepare for in-coming guests.  Late check-out not by mutual arrangements will incur additional charges by the hour or part thereof.

  

  1. A couple is deemed as two (2) guests using one bedroom.  The number of guests should not exceed the number booked. Management reserves the right to charge an additional fee per night for use of the 2nd bedroom/bedding during the stay. For a booking of 2 people, the second bedroom will be locked off and left vacant.

  

  1. Details required to secure all reservations includes: name, mailing address/usual residential address, contact phone number, mobile phone number, email address, number of guests in your party, names of other guests in your party, dates of occupancy and number of nights required and credit card details.

  

  1. Cottage Inspection on Departure:  Whilst we understand that accidents can happen we would appreciate you informing us prior to your departure should there have been any damage/mishap as a result of your stay.  At the completion of your stay management will conduct an inspection of the cottage.  In the event that any property is damaged maliciously, or beyond normal wear and tear, or in the event that property belong to Tudor Ridge is lost or taken during the course of the booking, management reserves the right to charge the reasonable cost for repair or replacement of that property to the guest, and in that regard, the guest acknowledges that the charge may be debited from the credit card used for payment of the booking.

  

  1. Please be advised that no smoking or lighting candles is permitted indoors.

  

  1. Loss:  The owners take no responsibility for the guests’ personal property.

  

  1. Lost property is held for a term of 3 months.  It is the responsibility of the guest to contact Tudor Ridge management to claim lost property.

  

  1. Guests are required to consume alcohol responsibly; no drugs or illegal activities are permitted on the property.  Guests are responsible for their visitor’s behaviour.

  

  1. Avoid the use of massage oils on the bedding.  These products do stain and are impossible to remove.  Any damage to linen will incur replacement charges.

  

  1. Pets are only accommodated if prior arrangements are made with us.



Cancellation Policy

Applies from confirmation of reservation for cancellation that is caused by the client.         (Booking Deposit=50% of total charge)

        1. More than 60 days’ notice from the scheduled arrival time: Booking deposit is refundable or transferable, less an admin fee ($50 + commissions and costs).

        2. Less than 60 days but more than 5 days notice from the scheduled arrival time: Booking deposit is no longer refundable. However, if we are able to rebook your cancelled dates, we will refund your booking deposit minus the administration fee as above.

        3. 5 Days, or less than 5 days notice from the scheduled arrival time, or failure to arrive: Full tariff is payable

        4.  Communications with respect to cancellation or transfers must be confirmed in writing (email or letter) and must be acknowledged by us.

        5. Booking payments made through third party booking agencies are not refundable.

        6. We (Tudor Ridge) will accept a cancellation by you for days with an actual or predicted Fire Danger Index (FDI) of 75 or above (‘Code Red’ or ‘Extreme’) for postcode 3791 (Ref. www.weatherzone.com.au). 

        7. We reserve the right to close our operations and in effect cancel your booking with us in the rare event that we deem it necessary for your safety or because of an inability to operate.


  

  1. We reserve the right to close our operations and in effect cancel your booking with us in the rare event that we deem it necessary for your safety or because of an inability to operate due to circumstances beyond our control.  This may include significant bush fire danger, road closures, and extended power or gas outage or damage to your booked accommodation due to storms or other circumstances.  In this instance we will give you as much notice as possible.  We will refund in full any deposits already paid by you for that unused accommodation.


General Provisions


Tudor Ridge reserves the right to amend these terms and conditions from time to time.  It is the guests’ responsibility to check the web site for possible changes prior to commencement of your stay.


In this ‘conditions of stay’ the terms ‘Property’ and ‘Cottage’ means the property known as ‘A Cottage With a View’ at Tudor Ridge located at 72 Ridge Road, Kallista and all of the other personal property within or on the property.



Updated August 2021